Send feedback and follow your reports

On orboto Cloud you report a problem, give feedback or ask for a feature without leaving your workspace. The report goes to the orboto team together with the technical facts they need (version, page, browser family), but without your name or e-mail address.

Send a report

• Help menu -> Send feedback opens the report form from anywhere.
• Report a problem with this ticket in a ticket's menu opens the same form with the ticket's key attached.
• Agents and scripts use orboto feedback --title "..." --body "..." or the MCP tool orboto_report_feedback.

Pick the kind (Bug, Feedback or Feature request), write a title and a description. For a bug, Steps to reproduce, Expected and Actual help the team reproduce it. Include page adds the page you are on, as a path only. You can attach up to three PNG, JPEG or text files of up to 2 MB each. Please never include passwords or tokens.

After sending you get a report id. You can send up to ten reports per hour.

What leaves your workspace: the report, the attachments, the orboto version, an anonymous instance id, your language, your browser family and an anonymous reporter code that is stable for you on this workspace and meaningless anywhere else. Your name, e-mail address and user id stay in your workspace. The team answers through your workspace, not by e-mail.

Self-hosted instances have no connection to the orboto team; there the form is hidden and the CLI points to the public issue tracker at github.com/orboto/orboto-cli/issues.

What happens to your report

Added in v0.210.0 Every report is assigned to a person on the orboto team the moment it arrives, with a response target of two working days. If the report is still without a comment or a status change 24 hours later, the team is alerted automatically, so a report never sits unattended.

When the team links your report to the ticket that fixes it, the report follows that fix: it moves to In work when the fix is started, and it is closed with a note when the fix is done, naming the version when the fix ships in a release.

Follow your reports

Added in v0.210.0 Admin -> About -> My reports lists every report you sent from this workspace while signed in, newest first: its kind, title, when you sent it, its status and the team's replies.

A new reply also shows up as a notification in orboto. My reports lists the reports sent from 0.210.0 on; it needs access to the Admin area, like the rest of Admin -> About.