Admin guide
Admin-area setup guides: identity, security, AI providers, email.
Everything an administrator configures lives under Admin in the sidebar; each guide below walks one area end to end.
Users, roles and permissions
The permission model, accounts, bots, sessions, GDPR.
API keys
Programmatic access, agent profiles, key hygiene.
Single sign-on
OIDC and SAML against your identity provider.
Two-factor authentication
TOTP, passkeys, recovery codes, enforcement.
AI providers
The provider behind every AI feature.
Inbound email
Turn incoming mail into tickets - webhook, IMAP or SMTP.
Webhooks
Signed event deliveries to your systems.
Git integration
Connect repositories; commits link to tickets.
Import
Bring work over from other tools or CSV.
Backups
Scheduled archives and restores.
Audit and compliance
Audit log, tamper evidence, GDPR tooling.
Email templates
Customize every outbound email, per language.
Alerts and SLA
Automatic warnings and response-time policies.
Translations
Machine translation with review.
Federation
Sync projects across instances.
Agents administration
Presence, routing labels, pause switches, agent rules.
System settings
Registration, domains, timezone, kill switches.
Licensing
Editions and license keys.
AI features
Every AI capability outside the chat assistant - ticket summaries, duplicate detection, related tickets, effort estimates, natural-language search, retrospectives, the daily digest, and translation.
Users, roles and permissions
The permission model, creating and editing accounts, roles, sessions, and data-protection actions.